Time is money. It’s a truism for good reason. In professional
and technical services businesses—law firms, engineering,
consulting, and accounting—the time spent by your staff
is the product. It is essential to focus their efforts on
value-producing activities, such as billable work, client
contact, and new business acquisition. This is the only way
to achieve your goals of increasing client satisfaction and
efficiency.
To meet these goals, many organizations have deployed enterprise
applications with mixed results. Why? Leveraging applications
for business improvement and competitive advantage must involve
looking at how these systems are used, and how they interact
with and streamline the unique business processes that only
your company owns. Your business processes are what link enterprise
systems together for true connectivity. Processes must be
designed to enhance productivity and competitiveness in a
way that works within your environment. Back-office administrative
functions that support your business—running paychecks,
performing billing, and recruiting and hiring—must operate
flawlessly with minimal manual effort.
Other process-centric demands include:
•
Reducing
overhead while improving the range and quality of client
services
•
Accelerating
new client acquisition and upgrading conflict-of-interest
management
•
Automating
manual operations to reduce errors and guarantee process
consistency across the extended enterprise
•
Reducing
administrative overhead and non-billable work
•
Complying
with new and changing regulations
•
Integrating
new processes with legacy systems to support new initiatives
•
Improving
exception resolution to minimize bottlenecks and inefficiencies
•
Gaining
insight into the lowest level of business operations
to identify ways to increase profitability and
eliminate waste.
-- Our Solutions
We understand the unique needs of business services companies
and how they can better succeed with efficient process execution.
Proven, enterprise-level BPM platform—e-Work—is
the foundation that enables organizations to design and deploy
processes that increase output and manage resources in an
unprecedented manner. BPM technology and proven expertise
is helping business services companies around the world retain
and acquire clients, maximize billable work, create differentiation,
achieve process consistency, tie together silo processes and
systems, and do more with less.
The e-Work BPM platform provides an open, standards-based
framework by which designers and implementers can easily
integrate external applications or application components.
With easy-to-use tools for modeling, designing, managing,
and changing processes, users own, maintain and optimize
their processes. And, the platform provides all the components
needed to support a continuous process improvement cycle
using BPM. Finally, the approach offers rapid design and
deployment with complete control over continuous improvements
based on insight into how the business is running.
