BPM Working in Governments

-- Your Challenges

Citizen expectations of governments and their agencies have risen dramatically. People not only want the privacy and security protections that are part of the government mission, they also have come to insist on the same efficiency, convenience, and service orientation that they experience in their dealings with private sector companies. Whether it’s paying the water bill or reporting a damaged traffic sign, the push is on to automate labor-intensive, paper-based procedures resulting in reduced manual effort, lowered costs, and improved turnaround times.

The key to meeting these challenges are maximizing the value of the unique processes you have in place for true constituent connectivity, and to accomplish the business of government.

Other process-centric demands include:

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Complying with the legislative mandates to eliminate paperwork and modernize government
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Ensuring collaboration among agencies and local governments for homeland security initiatives
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Tracking and managing correspondence to ensure action within mandated time frames
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Streamlining operations by automating manual, repetitive processes to increase efficiency and accountability
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Advancing and fulfilling agency missions by automating unique
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Protecting privacy and implementing security controls for sensitive information
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Leveraging the investments in your portal and other existing systems



-- Our Solutions

We understand the unique needs of regional and local governments and how they can better succeed with efficient process execution. Proven, enterprise-level BPM platform—e-Work—is the foundation that enables design and deployment of processes that increase output and manage resources in an unprecedented manner. BPM technology and proven expertise is helping government organizations improve citizen services, automate manual processes, comply with mandates and regulations, launch e-government initiatives, tie together silo processes and systems, and do more with less.

The e-Work BPM platform provides an open, standards-based framework by which designers and implementers can easily integrate external applications or application components. With easy-to-use tools for modeling, designing, managing, and changing processes, users own, maintain and optimize their processes. The platform provides all the components needed to support a continuous process improvement cycle using BPM. Finally, the approach is based on rapid design and deployment with complete control over continuous improvements based on insight into how the organization is running.