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BPM Working in Financial Services
-- Your Challenges
Complex business issues are facing the financial services
industry today. You must continuously and rapidly fine-tune
your operations to respond to changing business conditions,
whether your business is securities, insurance or banking.
Improving customer service, regulatory compliance and the
on-going industry consolidation all make it seem as if complexity
is growing at an overwhelming pace, especially as staff
spends untold amounts of time and money trying to manage
information, create unified processes, and obtain approvals
for the fundamentals of their job.
To meet these challenges, many organizations have deployed
enterprise applications with mixed results. Why? Leveraging
applications for business improvement and competitive advantage
must involve looking at how these systems are used, how
they interact with and streamline the unique business processes
that only your company owns.
Your business processes are what link enterprise systems
together for true connectivity. Processes must be designed
to enhance productivity and competitiveness in a way that
works within your environment. That means adjusting and
redefining such processes as how employees interact within
each functional area, across geographic boundaries, and,
most importantly, with partners and customers.
Other process-centric demands include:
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Complying
with regulations such as the Sarbanes-Oxley Act and
meeting goals such as T+1 processing |
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Improving
customer service levels by providing a single point
of contact |
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Accelerating
new customer acquisition |
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Improving
straight through processing (STP) for operational efficiency |
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Integrating
new processes with legacy systems |
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Automating manual operations
to reduce errors and guarantee process consistency |
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Improving exception resolution
to minimize bottlenecks and inefficiencies |
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Gaining insight into the lowest
level of business operations for greater risk management.
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-- Our Solutions
We understand the unique needs of the financial services
industry and how they can better succeed with efficient
process execution. Proven, enterprise-level BPM platform—e-Work—is
the foundation that enables companies to design and deploy
processes that increase output and manage resources in an
unprecedented manner. BPM technology and proven expertise
is helping financial services organizations around the world
achieve regulatory compliance, reduce risks, retain and
acquire customers, tie together silo processes and systems,
and do more with less.
The e-Work BPM platform provides an open, standards-based
framework by which designers and implementers can easily
integrate external applications or application components.
With easy-to-use tools for modeling, designing, managing,
and changing processes, users own, maintain and optimize
their processes. And, the platform provides all the components
needed to support a continuous process improvement cycle
using BPM. Finally, our approach offers rapid design and
deployment with complete control over continuous improvements
based on insight into how the business is running.
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