BPM Working in Education

-- Your Challenges

Institutions of higher learning are faced with many of the same challenges as business—doing more with fewer people, controlling costs, and maximizing service delivery in the face of budget constraints. But there are challenges unique to higher education, including recruiting and retaining qualified faculty/students, providing a rich student learning/e-learning environment, and addressing quality of life issues. Colleges and universities must deliver the highest levels of service to compete for the best and the brightest for traditional programs.

To meet these goals, many organizations have deployed enterprise applications, with mixed results. Leveraging applications for operational improvement and competitive advantage must involve looking at how these systems are used—how they interact with, and streamline, the unique processes that only your organization has.

Process-centric demands include:

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Automating manual procedures, such as student aid review and calculation
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Improving service levels by tracking and managing student, faculty, and alumni requests
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Extending to suppliers the automated processes for facilities management and procurement
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Improving handling and resolution of exceptions to foster a more service-oriented mindset and eliminate  inefficiencies
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Gaining new insight into operations to make better budgeting decisions and control costs
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Integrating new initiatives and processes, such as alumni-giving campaigns, with legacy technology systems.



-- Our Solutions

We understand the unique needs of educational institutions and how they can better succeed with efficient process execution. Proven, enterprise-level BPM platform—e-Work—is the foundation that enables organizations to design and deploy processes that increase output and manage resources in an unprecedented manner. BPM technology and proven expertise is helping colleges and universities around the world boost service levels, reduce costs, recruit and serve faculty and students, tie together silo processes and systems, and do more with less.

The e-Work BPM platform provides an open, standards-based framework by which designers and implementers can easily integrate external applications or application components. With easy-to-use tools for modeling, designing, managing, and changing processes, users own, maintain and optimize their processes. And the platform provides all the components needed to support a continuous process improvement cycle using BPM. Finally, our approach offers rapid design and deployment with complete control over continuous improvements based on insight into how the organization is running.